IT’S ALL ABOUT CREATING THE RIGHT IMAGE

She is a heroine of a different generation and yet this month, so many celebrated her birthday as if she were still with us. She may have gone long ago; yet, she lives on, for her images just don’t seem to fade. In fact, every time an  unseen or unpublished image of hers is discovered, it makes it to the front page of almost all newspapers. The lady is Marilyn Monroe. Images are very powerful, they just live on and some even become iconic. The face of the Cuban revolutionary, Che Guevera, also being one such image. It’s not just a face. It symbolizes rebellion and freedom,  feelings that the youth just love. Put this face on any merchandise and it becomes a bestseller. The number of T-shirts  emblazoned with Che’s face that have been sold is incredible. It’s ironic that a revolutionary, who rebelled against the  capitalists, has today become the biggest bestseller of the capitalist world.   

That’s the power of these images. They  generate strong feelings. Another image that brings out strong reactions is the Swastika symbol of the Nazis. Recently,  Madonna used it during her tour in Israel. On a giant screen was shown an image of Marine Le Pen, who is the leader of  france’s National Front Party, with a Swastika on her forehead. The party was enraged and threatened to sue her.  Considering the fact that Madonna would be performing in France soon, this was a nice gimmick to get the nation talking  before she arrived! She is one of the few people who understand the power of images, of visual branding, and has used it  consistently over the years to keep her in the news and always ahead of competitors. Be it the cross of Jesus or the  Swastika of the Nazis, she knows how to use symbols to get people to notice her. 

It’s also the oldest trick of brand  building.   It’s also the oldest trick of brand building. Brands have used symbols (logos) to distinguish themselves from  competitors and build a unique identity around them. Associating oneself with a unique symbol makes it easy for  consumers to remember you. So on Marilyn Monroe’s birthday, Lady Gaga tweeted a picture of hers dressed as Monroe,  and more than one lakh of her followers (all in the age group of 14-19 years) liked it. The interesting part is neither Gaga  or her fans belong to Monroe’s generation and the only reason they are her fans is because of the ‘images’ they see of  her. These stunning images are the reasons for having ensured that ‘brand Marilyn Monroe’ will never die. And images  re the reasons that will ensure that your brand lives on in the future.

PICTURES WILL RULE 

The  most exciting websites in the recent months have been ones that have focused on pictures. One such website, which has created a lot of excitement, is Pinterest. If numbers are a measure of growth and potential, then according to Experian Hitwise, Pinterest is the third most popular social network in the US, just behind Facebook and Twitter. Not surprising then that it was recently valued at $1.5 billion with Rakuten Ichiba giving it a funding of $100 million. Rakuten is the largest e-commerce site in Japan and among the world’s largest by sales. Why should an e-commerce site be interested in a scrap-booking site? Because it affects sales directly. Let’s see how.    

Things have changed dramatically for  interest. In February, no brand was interested in it and then in two months, the number of brand pages increased by 24%. Pinterest links have appeared in retailers’ e-mails faster than links to Facebook, Twitter et al appeared, proving the point that retailers are benefitting from it. A study by Vancouver’s Emily Carr University has found that there is a surprisingly high correlation between ‘pinning’ an image of a product and purchasing it, with more than 1 in 5 Pinterest users buying an item they have ‘pinned’ on their Pinterest boards. Companies are finding it important to keep a watch  n who is ‘pinning’ what and where he is ‘pinning’ it. If a consumer pins a picture of your bike on his board titled ‘Bikes    m considering to buy’, it makes sense to check which other bikes is he considering and get an idea. An aggressive  marketer could even leave a comment on this consumer’s page giving him information about his brand. Similarly, there  could be many ways to mine information and use it.   

There is a shift in the way people are using the Internet. Earlier it  as largely ‘text’ driven, but today pictures and images are becoming dominant. People are using pictures to  communicate. Be it the image you upload on your Facebook profile or your BBM profile or even on your desktop, it’s become a way to communicate your feelings. No wonder that ‘smileys’ and ‘emoticons’ are used most frequently when  e text friends and family, proving the point that communication in the future will be more image heavy rather than text. Marketers need to understand this change and plan their strategies accordingly in order to reach out to the maximum  umber of consumers and make strategies that outwit their competitors. In future, marketers who can communicate with  mages will be the most wanted, for in future, it’s an attractive image that will drive people to your website more than an interesting statement. This is the reason why it has been found that Pinterest is driving more traffic to the websites of  rands as compared to Facebook or Twitter. From TV networks to magazines, interior designers to fashion designers to  ar and bike manufacturers to even writers and bloggers; everyone is out there with their best images to attract consumers. A blogger who was writing an article on which advertising campaign he thought would win at the Cannes  his year decided to use Pinterest and pin pictures and videos of the campaigns; for he found that he could attract more  people to his post this way over just an article.   

Images will decide the future of your business. No wonder that Mark Zuckerberg did not think twice before spending $1 billion in buying the iPhone application ‘Instagram’. It got people  talking and wondering why he did it. The reason is clear now. Facebook launched its own camera application last month in May that lets people take ‘Instagram style’ pictures, which can be shared on Facebook with your mobile phones. If there is one feature that people are using the maximum on their mobile phones, it is the camera, and future revenues for  companies will come from here only. 

Facebook seems to be excelling in gobbling other people’s ideas and using them to its own benefit. Whatever the method, one fact is clear that it’s going to be a ‘business of images’ and the one with the best image (pun intended) would win.   

FROM BRAND PERSONALITY TO  CONSUMER PERSONALITY 

The consumer of today is using pictures to express who he is. It’s a  way of self-identification. Years ago in 1995, a French professor Jean-Nol Kapferer introduced the term ‘Identity Prism’, which took the corporate world by storm. Soon, every company stopped going by market research findings and framing their policies around those results. Rather, they started paying attention to their own inner values and focusing  n them. So, from ‘market based’ branding, the game has now turned to ‘identity based’ branding. David Ogilvy mastered  his and his advertisements focused on ‘brand building’ instead of just stating the various attributes of the brand. Now  he brand felt more real, someone the consumer could identify with. So Harley Davidson bikes built a personality that  appealed to the ‘rough and tough’ guys. Surf detergent built a personality, which appealed to the ‘sensible housewife’ who did not hesitate to spend more on good quality (remember the ‘Lalitaji advertisement’?). 

Today, marketers are once  again focusing on the right image and the right personality of the brand. Images create lasting impressions and are difficult to forget. If the image matches the personality of the consumer, then he will not hesitate to use that image on his  age and on his profile, since he can identify with it and it helps him express his personality too. The consumer of today is also using pictures in many ways. Some are using them to remind themselves of things they want to buy. Some are even using Pinterest to make a visual resume of themselves. If you want your brand to be a part of his ‘visual’ list, it’s  important that not only should your product be good, but it should also be represented in an interesting manner, so that  he consumer likes the overall image that he sees. 

‘Content is king’ is the mantra we have followed over the years.  Today, the time has come to think beyond content and think in terms of images and even going to the extent of making sure that every piece of content is made into a shareable image wherever possible. A lot of marketers are converting their ‘texts’ into interesting ‘images’ so that they can be promoted on these ‘image sharing’ websites easily. Be it brand punchlines or quotations, the text is also available in an ‘image’ format. 

Not just logos or pictures of their products, companies today are hiring professional designers and artists to ensure that their products are photographed in the right setting, which brings out the right image of the brand and which makes the images interesting enough for the consumer to identify with and ‘pin’ on his profile. With most of us running out of time and patience, the fastest way to judge  people and pages and profiles is on the basis of the ‘profile picture’. If you want your brand to stand out, you must devote time to visual branding and create the right aura around your brand. After all, it’s all about creating the right image!     

LOOK WHAT A GOOD IDEA CAN DO!

This Sunday (April 8), a small company changed its fortunes forever. Instagram was started two years ago, but this Sunday, it became more valuable than even The New York Times. The reason being Facebook acquired it for $1 billion few days back; causing quite a flutter among industry watchers. Why did it invest so much in a company, which hardly made any profits, is a fresh start up, and to top it all, is just an ‘app developer’ and its claim to fame is a ‘photo-sharing’ application that it developed for the iPhone? Add to this the fact that it does not even have a website to call its own, for all its features are designed for the mobile phone.

Well, there is more to it than these obvious facts. Instagram may just be an application for the mobile phone, but it has been downloaded by 50 million users, and that is something worth noticing. Though still much smaller than Facebook, the power of this company lay in its idea. Instagram is about photo sharing, but so is Facebook. However, Instagram is only mobile phone-based and Facebook’s revenues through its mobile application are zilch. Mark Zuckerberg saw this as a huge opportunity to make Facebook’s presence stronger in the mobile sector. When Zuckerberg started, it was all about the web. Today, who cares about the web? It all happens on the mobile phone, and Mark knows it best. So for a company that was valued at $500 million a few weeks back, Zuckerberg did not hesitate to double his offer and as expected, the young founders of Instagram – Mike Krieger and Kevin Systrom – found it irresistible and sold it. A simple idea of sharing your sometimes grainy mobile photos and making them works of art by using an application is today worth $1 billion. That’s what a good idea can do, and that’s exactly what it did for Instagram; a 551-day-old profitless tech startup!

GOOD IDEA IS GOOD BUSINESS

Good ideas make you rich but not the reverse. As William Cameron said, “Money never starts an idea, it’s the idea that starts the money.” If you have an idea that came out of your passion for something and not for the objective of making money, it’s going to make you a lot of money, for that’s what makes legends. Not just the knack of inventing and creating new ideas but even the ability to identify the potential of new ideas is what makes businesses successful. A genius is someone who can make use of the simplest of ideas. In fact, the simpler an idea, the more profitable it is. Think about ‘Hotmail’, a simple idea of sending mails for free over the internet, which made its founder Sabeer Bhatia richer by $400 million back in 1997. PayPal, a simple idea of making payments online, made its founders richer by $1.5 billion when eBay bought it. Instagram, the most recent company creating waves, is also a simple idea. In fact, it’s not even a new idea, for Flickr does the same; just that it’s for the web while Instagram is for the mobile. Flickr also made money for its founders when it was bought by Yahoo! a few years back

A successful businessman is one who keeps an eye open for ideas with potential. When eBay acquired PayPal, it saw a potential and today, Paypal is contributing in revenues as much as eBay’s core business. Something similar is what Mark Zuckerberg saw in Instagram. Those were not the profits of the company but its potential to grow which attracted him to it; for no one understands the model of establishing an audience before generating sales better than him. When he made Facebook in his Harvard dormitory, he wanted it to become popular, to be liked by youngsters and not make money. Instagram, too, was made with the same philosophy and is loved by its users. They love it so much that they would not move to any other application easily. Love is what makes the world go round; surprisingly, even the business world, and no one knows it better than Apple. It is most loved, has a cult-like following and its consumer base is most loyal. Michael Dell once said that Apple should close down while it still had something to return to its investors. This same company today has passed Exxon-Mobil as the world’s most valuable company and has bigger financial reserves than the US government! For a company that many thought would close down soon, it’s not done too bad. Even though Steve Jobs is no more with us, but the world will not forget him for his iPad. It was a new way of looking at the dying market of tablets. Thanks to the iPad, the tablet market is the most thriving one with new consumers being added every day.

In fact, his iPad has been responsible for infusing fresh life not just into the tablet market but into so many others too. Magazines and newspapers are finding an innovative way to increase the life span of their products. The iPad has made magazines more user friendly, more trendy and more attractive. Schools are finding it easier to teach reluctant kids, making subjects more fun and the teaching style more interactive. It’s Apple and it’s iPad and iPhone that started a whole new business of ‘apps’ and one company for sure (Instagram) is thanking Steve Jobs today for making them billionaires!

A good idea has the power to change a lot of things and inspire so many others too. In fact, one idea can take so many different proportions that could have never been imagined. As Pablo Picasso said, “I begin with an idea and then it becomes something else.” The iPad was just an idea and today it is the new way of doing business for many companies.

Similarly, Hunger Games was just an idea for a novel and today it has spawned so many businesses. When Suzanne Collins wrote the book, little did she know the ripple effect it would create. Even before the film was released, Lionsgate, its producers, and a host of others built a whole world of marketing around it. Set in the future, the movie is about a place named ‘Capitol’, which selects a boy and a girl from the twelve districts that it governs and makes them fight to death on a live television show, for the thrill of the Capitol’s residents and to keep the districts under full domination. It revolves around a brave girl who is also a sharp shooter and how she not just wins but changes the rules of the game too. A movie that keeps you at the edge of your seat right till the end is also an important lesson in marketing. In a world full of male superheroes, here comes a young ‘girl-superhero’. The audience loved her for they had seen none like her. Her powers (shooting with a bow and arrow), too, were not in-born but could be nurtured. She was a dream that could be achieved and her effect on the young audience has worked like magic. The idea of the story was so brilliant that it influenced many. China Glaze, a cosmetics company, has launched a Hunger Games-inspired nail polish line and yes, you guessed it, it has twelve shades – one for each district. Never to be left behind, Facebook has a game called The Hunger Games adventures, where players build their own traps, concoct potions and even grow food. New York Sports Club has launched a new workout inspired by Hunger Games, which has moves like those used by the girl Katniss and her friends for survival. The winner of the workout is the one who is fit to survive the treacherous arena that Katniss survived in the movie. Very soon, we might see a Barbie changing from a dainty little girl to one with a bow and arrow like Katniss (Jennifer Lawrence), the new heartthrob of young fans. The sound track of the movie soared to the number one slot, making the singer Taylor Swift most wanted. It’s remained the top film for three weeks and even the mighty Titanic could not overshadow it. Doing a business of over $300 million, the film shows no signs of slowing down and neither do the marketers who just can’t stop finding ways of making the most of this mania.

One story changed the fortunes of not just the author (she is the best selling author on Amazon and everywhere else), but also of a host of other businesses. The power of an idea could not have been better explained than the way it was done in the movie Inception, where Leonardo DiCaprio is on a mission to plant an idea in the mind of the heir of a business tycoon to dissolve his deceased father’s business empire. He rightly says, “What’s the most resilient parasite? An idea. A single idea from the human mind can build cities. An idea can transform the world and rewrite all the rules.”

In fact, a whole lot of new inventions are doing just that. If the iPad shook up the world in 2010, then wait to see what these can do. A new technology named DIDO will eliminate the need for cell phone towers and you can say goodbye to slow download speeds forever. There is a printer, which will be able to print skin. You can keep your palm on the device and the cartridges filled with skin cells will print out your skin. Although still in the development stage, a lot of burn victims and soldiers are eagerly waiting for it.

There is going to be a world of opportunities that is going to open up; just keep a lookout for the new ideas around you and within you. Be not afraid of expressing your view even if it sounds silly; for most often, that is the foundation of a successful idea. As Einstein said, “If at first it’s not absurd, there is no hope for it.” Remember that there is nothing more powerful than a good idea. Have faith in your ideas and don’t let somebody’s yawn or sneer kill it. You owe it to yourself and the world, for you know what a good idea can do.

A NEW YEAR, A NEW START!

Another year, another chance to accomplish all that we could not in the last year, another hope, another new beginning! Yes, every new year brings about a sense of freshness with it and lots of hope and high spirits. It’s the time to think afresh, plan new things, change your outlook and approach your problems with a more positive mindset.

Every year promises something new and every year witnesses a new change. This year too, we as marketers should be ready to face new challenges and plan new strategies. The rules of doing business are going to change and if we want to stay ahead, we better be prepared.

THE VIRTUAL WORLD WILL OVERTAKE THE REAL WORLD

The traditional way of marketing has changed. Marketers will focus more on the new media and the traditional will take a back seat. This change is for good and will intensify even more as marketers discover more and more innovative ways to reach out to the consumer online.

Last year (in June, 2011) the marketing genius Nike premiered its new ad campaign titled “The Chosen” not on TV, but on Facebook. The campaign was used to launch a video contest, which asked people to submit their videos of extreme action sports (like snowboarding, surfing, skateboarding et al) and create the maximum buzz around their entries. The finalists were then judged by a group of professionals within Nike and the winner was selected; the winner was titled the ‘chosen one’, for he got the chance to live like a Nike Pro athlete for a year. Apart from the very interesting and engaging campaign, the point to be noted is that Nike decided to launch its campaign on Facebook nearly three days before it featured the same on TV during the NBA finals.

Not just shoe brands, even cars are using the social platform to debut their goods. Last year, Ford unveiled its new model – the Ford Explorer – not in an auto show, something that it has been doing consistently for the past 50 years, but on Facebook. It even randomly selected a ‘fan’ to give away a free Explorer! If you consider the fact that Ford has been doing relatively well as compared to its competitors, it seems like the choice of spending twice as much as its competitors on digital media is not a bad choice at all.

This month (January 14), Ikea is hosting a “Bring Your Own Friends” (BYOF) event in its stores in USA. Every time you ‘Like’ the Ikea page, the company makes a donation to the non-profit organization ‘Save the Children’. That’s not all; once you like the page, you get to see the various freebies and discounts that the retailer is offering in its various stores on January 14. You are then asked to invite your friends to the event happening in the stores on the day. For every invite you send, you become eligible for various contests and have a chance to win a free ‘shopping spree’. To add to this, the company pledges to donate $1 to ‘Save the Children’, whether your friend/s turn up for the event or not. Yes, earlier too, Facebook has been used for social causes by companies, but this one goes a step further. Ikea is hoping to increase ‘in store foot traffic’ using Facebook. This only goes on to prove that the coming year will see marketers using the ‘social platform’ more aggressively. If your brand has a page on Facebook, it’s time you made sure that it becomes more interactive and engaging, for that’s going to be the key to success in the future. Or else, God help you… well, literally. The most engaging and interactive pages on Facebook have been those dedicated to religion, with ‘Jesus Daily’ leading the list. At more than 4 million interactions weekly, the page leaves all other pages way behind. This just proves that if you have content that is engaging, you have takers too (after all, there are 800 million people on Facebook and each could be your potential consumer). God could help you get some good ideas for this one for sure!

One of the key factors to keep in mind would be ‘online engagement’ between customers and the brand. Apart from the number of followers, it will also be important to keep your followers engaged this time. When your consumers are being bombarded with so many messages, it’s critical to focus on loyalty and make your brand’s ‘voice’ the loudest and the most unique. One way of doing it online is to keep interacting with them. The cosmetic company ‘Benefit’ did just that. With no marketing on TV or in the print media, Benefit used only the ‘virtual platform’ for all its marketing endeavors. Using fun and quirky online content and giving away freebies and having beauty sessions online, the company built an awareness around its products and kept its fans engaged with the brand. It asked its fans to review its products on its Facebook page and even rewarded its most active reviewers. These ‘reviewers’, in turn, told their other Facebook friends about this brand; and soon, Benefit became the most talked about brand in the virtual space. It’s akin to generating ‘word of mouth’; just that this time, it’s happening online, for that is where most of your consumers will be in the future. All the rules of marketing will remain the same; however, the one who is able to adapt these rules to the ‘virtual world’ will be able to stay ahead of the competition.

It’s going to be an era of the ‘virtual’. Be it brand building or increasing market share, everybody is thinking ‘virtual’. Starbucks launched a ‘mobile payment system’, which turned the smart phones of consumers into wallets. Every time a customer ordered from Starbucks, his/her account was automatically credited; and discounts, if any, were applied. Starbucks claims to have 3.6 million customers who have joined this program, very aptly named ‘My Starbucks Rewards Programme’. This will be a year when ‘virtual innovations’ will help companies reap rich dividends.

THE CONSUMER WILL OVERTAKE MARKETERS

On the flip side, the consumer of tomorrow will be very difficult to impress. He has seen it all and is armed with the technology and the know-how for avoiding your advertisements and marketing messages. You need to be totally different and very creative to actually get his attention.

One strategy that most marketers have been seen adopting is ‘shocking’ the consumer. Most of the times, it has worked. Remember the recent ‘Unhate’ campaign of Benetton, which featured some of the world’s top leaders who were not the closest of friends kissing each other on the lips? The campaign featured photos of Barack Obama kissing the Venezuelan President Hugo Chavez, France’s Nicolas Sarkozy kissing Germany’s Angela Merkel and the Pope kissing an Egyptian man. The latter did not take too kindly to it and the Vatican has vowed to take legal action against Benetton this year. But from the marketer’s point of view, the campaign worked as people remembered it, and reacted.

World Wildlife Fund (WWF) had released an ad that showed dozens of planes bearing down on New York with a tag line that read “The Tsunami Killed 100 Times More People Than 9/11”. The copy of the ad continued to state “The planet is brutally powerful. Respect it. Preserve it.” The advertisement, which was created by Brazilian design firm DDB Brasil, was globally condemned by all and had to be hastily withdrawn. Considering the fact that this advertisement appeared just once in a small local paper in Sao Paulo, it was pretty effective, for it had the power to generate a global buzz.

Consumers of tomorrow will appreciate brands that push the boundaries. Diesel did it with its “Be Stupid” campaign, which was loved by the youth everywhere. Whether the ‘shock tactics’ will work or not is debatable. However, one thing is for certain – you need to think really different. You need to be hard hitting to get noticed and be remembered. Only the best will get a reaction from the consumers, and the rest would be conveniently ignored.

The consumer of tomorrow will be impressed by the truly responsible marketer. One who genuinely takes care of its customers and the environment will have more loyal consumers. Brands like Nike and Garnier (French beauty brand) are recycling their products and the consumers are loving them for it. Nike has already recycled 25 million pairs of worn out shoes. Garnier recycles its packaging and uses it to make playground equipment. The consumer tomorrow will like you and remain loyal if, along with a good product, you show him a good recycling plan.

Be responsible and be honest if you want to impress the consumer of tomorrow. If you make a mistake, accept it. Last month, Tata Motors called back over a lakh Nano owners for an upgrade to change their starter motors free of cost. As instances of the car catching fire increased, the company took this action. Toyota, too, did the same when it called back all Etios sedans manufactured before October 8, 2011 to check their filler hose and replace them if found defective. Again, of course, it was done free of cost. More than service, it’s an intelligent strategy to build goodwill and reduce the damages done to the brand’s image.

The coming year is going to be filled with new challenges and new ways of doing business. This time, the old ways will not work. Only the one who is daringly innovative and supremely aggressive will survive.

It’s time to give your brand and your marketing plans a face-lift. It’s time to do new things this new year and discover a new you!